Privacy Policy

Effective Date: October 17, 2025

Welcome to ChefGo — your destination for smarter, cleaner, and greener food packaging solutions. Protecting your privacy and keeping your information secure is an important part of our mission to serve you responsibly.

🏢 Who We Are

ChefGo is owned and operated by ChefPack Solutions LLC, headquartered in Sacramento, California, USA.
Our website address is: https://chefgo.net.

ChefGo provides eco-friendly and innovative packaging products designed for cafés, restaurants, and food businesses.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit or interact with our website.

📋 Information We Collect

We may collect personal information when you:

  • Register for an account or place an order

  • Subscribe to our newsletter or contact us through forms

  • Leave comments, reviews, or feedback on our products

This may include:

  • Your name, email address, and phone number

  • Business name and address

  • Billing and shipping details

  • Payment information (processed securely through trusted gateways)

  • Any other details you voluntarily provide

🍪 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve your browsing and shopping experience

  • Remember your preferences and saved carts

  • Analyze website performance and traffic (via Google Analytics and Meta Pixel)

You can disable cookies through your browser settings at any time.
Please note, this may affect certain website features.

⚙️ How We Use Your Information

We use your information to:

  • Process and fulfill your orders efficiently

  • Communicate with you about your purchases or inquiries

  • Improve our products, website, and customer experience

  • Send promotions and updates (only with your consent)

  • Ensure website security and prevent fraudulent activity

We do not sell or share your personal data for advertising purposes.

⚖️ Legal Basis for Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

  • To perform a contract with you (e.g., fulfilling your order)

  • To comply with legal obligations

  • Based on your consent (e.g., marketing emails)

  • For legitimate business interests, such as improving our services

🔐 Your Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Request a copy of your stored data

  • Withdraw consent or object to marketing communications at any time

  • Request data portability or restriction of processing (EEA users)

To exercise these rights, contact us at Admin@chefgo.net.

🏛️ California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request disclosure of the categories and specific pieces of personal data we collect

  • Request deletion of your data, subject to certain exceptions

  • Opt out of any data sale or sharing (we currently do not sell personal data)

To submit a request, email Admin@chefgo.net with the subject line “CCPA Request.”

🤝 Third-Party Services

We use trusted third-party providers to operate efficiently, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics tools (e.g., Google Analytics, Meta Pixel)

  • Website hosting platforms (e.g., WordPress, WooCommerce)

These third parties process data according to their own privacy policies, consistent with applicable law.

🔒 How We Protect Your Data

We use technical and organizational safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
All sensitive data (like payment details) is transmitted securely using encrypted connections (SSL) and trusted third-party payment gateways.

🕓 Data Retention

We retain data only as long as necessary for the purposes stated in this policy:

  • Orders and invoices: up to 7 years (for legal and tax purposes)

  • Contact form submissions: up to 12 months

  • Newsletter subscriptions: until you unsubscribe

After this period, data is securely deleted or anonymized.

🌍 International Data Transfers

Your data may be stored and processed on servers located in the United States or other jurisdictions.
By using our website, you consent to the transfer of information to countries outside your own, where data protection laws may differ.

✉️ Marketing and Communications

We only send marketing emails with your explicit consent.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting Admin@chefgo.net.

🔁 Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be posted on this page with the revised effective date.

📬 Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact:

ChefGo Privacy Team
📧 Email: Admin@chefgo.net
🌐 Website: https://chefgo.net
📍 Sacramento, California, USA